Exchange Policy

Requesting an Exchange

Customers may request an exchange within 14 days of delivery.
To start an exchange, customers should contact our support team with the order number and details.

Conditions

• If the product is defective, damaged, or incorrect, the exchange will be processed at no additional cost to the customer.

• If the exchange is due to size, colour, or personal preference, the customer is responsible for the cost of returning the item.

• Items must be returned unused, unwashed, undamaged, and in their original packaging with all tags attached.

• Exchanges are subject to product availability. If the requested item is unavailable, customers may choose between an alternative item of equal value or a refund.

Payment Methods for Exchanges

If a refund is issued during an exchange process (for example, if the replacement item is unavailable), it will be processed using the original payment method:

• Stripe (credit or debit card, Apple Pay, Google Pay): refunds typically take 3–5 business days to appear.

• PayPal: refunds typically take 1–3 business days.

Process

Once the returned item is received and inspected, the replacement item will be shipped. If the new item has a different price, any difference will be charged or refunded through the original payment method.

Practical Example

A customer received a coat in the wrong size. They contacted our support team and sent photos. The error was confirmed, and a replacement was arranged at no extra cost. The new item was dispatched once the return was received.